Customer Service
(Amazing and à la carte)
At Canadian Restaurant Supply, we understand the importance of excellent customer service. Our dedicated support team is available to answer any questions you may have regarding our commercial kitchen design services, restaurant supply, equipment, and more. We are committed to providing prompt and personalized assistance to ensure your satisfaction. Don't hesitate to reach out to us with any inquiries or concerns you may have. Our team is always here to help!
GENERAL QUESTIONS
FAQs
Absolutely!
Not yet! But we have a strong online presence and ship across Canada every day.
Yes, we have Rational iCombi, iVario, iKitchen demos. Register more here.
We stock a select number of items in our showroom but have access to much more through the many vendors we buy from. If you don’t see what you are looking for, please Contact Us.
We don’t stock parts but can source them for you from our parts supplier. We will require the make, model, and serial number of your equipment in order to see if parts are available.
No, we do not carry disposables.
We stock chef and cook jackets, shirts, pants, aprons and hats. We do not stock footwear.
Our partner company RAM Tech HVAC (formerly CRS Tomnor) certainly does. Please contact them at 778-484-8975.
As a general rule, we do not. That said, we sometimes have select pieces in our showroom that have been lightly used. Please Contact our Sales Team to inquire if we currently have what you are looking for.
We do not. There is, however, a demand for used restaurant equipment. Posting on local sites (Facebook Marketplace, Kijiji, etc) is your best bet.
We do not provide this service. We can certainly ballpark a current MSRP of the equipment, but because there are many variables that determine the value of used equipment, it is difficult for us to provide an accurate price.
If you have placed a special order or backordered items with us, we will ship them out to you, or contact you once they arrive (for pick up orders). We provide an ETA when you place your order, but from time to time, there are delays that are beyond our control - like factory shortages or transportation delays. We provide a timeframe as an estimate and update that as we receive information from our suppliers.
We can process refunds or exchanges on unused items in their original packaging with a receipt within 30 days. On unused special order and equipment returns, there is a re-stocking fee (from 10 - 25%) depending on which vendor we are returning the item to. Once an item is used, we cannot accept returns.
No, we do not.
